Archive for the ‘milestones’ Category

7 things I did right with Emmet Labs

Friday, May 28th, 2010

Every startup is a team effort, and that team can steer the company in a good direction or bad. Success and failure is a collective experience, and no one person can take credit for any of it.

Nonetheless, starting a company is also a very intense personal trial for the Entrepreneur—the person who lives and breathes it. I was the entrepreneur behind EmmetLabs.com, a company I founded in 2007. A year ago we laid off the staff and though the site is still out there, I feel that it’s time to take a look back at that personal experience. Here are some of the things I feel good about:

1. I aimed high.
I wanted to change the world. Emmet was something new and brilliant and never before done. For the right personality type, creating this network of the past is an addictive consumer activity—even after a year of inattention, we have users making literally hundreds of edits every week.

2. I had a clear product vision.
I knew what I wanted Emmet to be at its core, and we built that. And I was right—it’s very cool. The idea came to me fully formed at the TED conference three years ago; I ran back to my hotel room and wireframed the key interfaces. A few months later, I had a prototype built by Pivotal, and it was everything I wanted it to be.

3. I worked my network.
My professional network isn’t the biggest in the valley, but I have great relationships and I included all of them to make Emmet happen. I attracted fantastic investors and advisors, and made many new colleagues and friends. Every week I sent emails,  talked to people, had coffees and lunches. At every meeting and social outing I learned something — either about business, about Emmet, or about myself as an entrepreneur and leader. I had the courage to ask for whatever I happened to need at the time, and usually I got at least some portion of it.

4. I accepted help.
You’d be surprised how supportive the early-stage-startup community can be. I was offered (and accepted) office space, countless lunches, recruiting help, design services, consulting, etc, etc…and all of this came without a price tag. One of the best skills an entrepreneur can have is knowing how to get something for nothing. I pay it forward whenever I can.

5. I didn’t let anything stop me.
Sometimes things happen that are completely out of your control, and they make your job just that much harder. I get that. But this was over the top:

Really, Fate? Is that all you have to throw at me?

Really, Fate? Is that all you have to throw at me?

In 18 months, I was clobbered by a prolonged and mysterious illness, my dad died, my brother killed himself, the world economy exploded, and the funding window closed.

At one point a few months after my brother’s suicide, I was sitting alone in my glass-walled office. The sliding door was open and I looked up as Freada Klein walked by. My face must have shown the grief, because she stopped and asked if I was alright. The only thing I could say was “I don’t know how I’ll ever get past this.” It was a raw an honest moment.

Nonetheless, I persevered. I had lots of help from my husband and son, the Kapor/Kleins, and so many others. Perhaps continuing with the venture wasn’t right or necessary, but it’s just what you do, especially when you’ve taken people’s money and hired a staff. You don’t quit just because it’s hard—you keep going.

6. I turned down a bad term sheet.
As luck would have it, I was preparing to go out for series A in late 2008. The timing couldn’t have been worse. The world was melting down, the credit markets had seized up. I did a few exploratory meetings with investors in December, and by the first of January I had concluded that the window was closed tight.

The timing of our funding rounds couldn't have been worse.

The timing of our funding rounds couldn't have been worse.

Just then, during the first weeks of January 2009, in the worst possible economy, comes a Term Sheet! Unfortunately, it was a bad one. A really, really bad one that would have screwed all of my angels, changed control of the company, and still left us under-capitalized.

I’ve done bad deals before, and I believe this one would have meant a slow, acrimonious death march for the company and all participants therein. I had no idea what we were going to do as the money ran out, but this deal wasn’t the way forward.  I said No.

7. I turned down good money for the right reason.
With the funding window closed, we were either going to have to pull a rabbit out of our hat, or wind down the company. So I met with the investors, and to my great relief, one offered to give us a bit more capital. “I want to be helpful,” he said, and I liked that kind of help.

I could have taken the money, and initially I said Yes. But you don’t take money unless it will get you somewhere important. His contribution wouldn’t have changed the outcome, just delayed it. I called him the next day and told him not to make the wire transfer. It was the right thing to do, and that matters to me.

Bottom line — I’m very proud of Emmet, and I’m proud of what we accomplished as a team. Without ongoing financial support, it’s not taking the world by storm. But it’s still there chugging along, and it’s still very cool.

On the Anniversary of Jim’s Suicide

Tuesday, May 12th, 2009
My big brother at my wedding.

My big brother at my wedding.

Today is the first anniversary of my brother’s suicide. He planned it well: On the coffee table were copies of his will, life insurance policy, and house keys. He changed the greeting on his cell phone (“by the time you hear this message I’ll be dead”), put a plastic bag over his head, lay down on his bed, and died.

His death gutted me, just as his prior threats of suicide had in the years leading up to it.

He was a complicated figure. His best self was fantastic — alive and brilliant, curious, adventuresome, generous, thoughtful. People wanted to be around him and themselves became more alive and aware when they were with him.

I remember Jimmy as so intelligent, fun, sweet, and kind, basically the coolest cousin you could have wished for. He was such a great friend to us in the years we lived in Bedford. I will always cherish those times and will remember him forever.

Diagnosis Helps

Such is the seductiveness of narcissistic personality disorder. Despite the joy and wonder with which he engaged the world, he cared about other people — parents, friends, siblings, children, partners — only as if they were participants in his eponymous movie. We were cast in roles that he created, and if we deviated from his script, we were wrong. Because he was charismatic and persuasive, we often felt foolish if we didn’t see things as he did. When we ceased to have value to him, we were written out of the story.

To this day, a year after he proved his beyond doubt that he was ill — after meeting his psychiatrist, who diagnosed the disorder — I catch myself wondering if we’re not just exaggerating.

His memorial service helped. I hold on to it as evidence that the complexity isn’t imagined.

On one side of the room sat his colleagues from the university, where he was under-employed an assistant in a biology lab. (He was 47 and had three degrees and more than 10 years’ work history with the EPA.) Evidently Jim showed up in a professor’s office one day out of the blue, and asked to audit a PhD-level seminar. The professor scoffed, handed Jim a textbook, and told him to come back when he had finished it. A few weeks later Jim returned and and they had a long and deep conversation about biology. They became fast friends, and Jim was offered work in the lab. Everyone at the school saw him as special, a bright light, not someone who could have deeply rooted instability.

On the other side of the memorial service, our mom, his ex-wife, teenage sons, sisters, and a few high school friends knew much more complex man. My sister had lived with his life-long ridicule and contempt. I had been accosted by repeated suicide threats (always sent by email), and viciously attacked when I tried to intervene. His ex-wife had begged him to get help six months before he killed himself. I can’t imagine what his kids have been through.

Living with a person like this is slippery. He sees life from such a strange and interesting, point of view, that when he lays out his philosophy (for instance, that humans are just corrosion on the planet), you actually sort of believe him, even when you know it’s ridiculous. He’s so sure that he’s right that you learn to doubt your own judgment.

I met Jim only once. But the impression he left is as if I had spoken to him many many times…I left the meeting laughing heartily and amazed by this talented and pleasant person. I’m sure Jim has touched countless people. I am glad I’m one of them.

I’m glad I’m one of them, too…but then he pulled a bag over his head.

How could I maintain clarity when faced with a super-smart, exceptional-seeming crazy big brother? It’s the most infuriating, frustrating, doubt-inducing situation. Especially when you’re nine and the crazy person is 14 and the most popular boy in school.

(Cue the Suicidal Tendencies’ 1983 hit “I’m not crazy…you’re the one who’s crazy…you’re driving me crazy”.)

I should be angry with him for killing himself, but I’m not really. It’s what he wanted. He had been planning it for years: He had his will notarized monthly. He took out a life insurance policy with a multi-year suicide clause and patiently waited until it matured, so that his boys would have resources. It should be just enough to pay for their inevitable decades of therapy.

Precipitating Events

His choice of timing is not surprising. My father — from whom he was astranged — died just a few months prior, after a 10-year illness. A few weeks later Jim asked his ex-girlfriend to marry him; she declined (“not until you get help”). He bought a ring, became depressed.

She and a friend successfully staged an intervention, had his gun impounded, and got him admitted to a locked ward for 72 hours of observation. She says it was the most calm she had ever seen him. Upon release, he began seeing a psychiatrist. He wanted to go every day, to prove that he was doing as she wished. He was convinced that a perfect love, a new wife, would make his life meaningful. A few weeks after the intervention, he acted on his long-held plan.

His girlfriend thinks he finally accepted his illness and couldn’t face the future as a crazy man (he had already watched schizophrenia take our sister and bipolar disorder take our

Goofing during photos. We both loved dancing.

Goofing during photos. We both loved dancing.

father). I believe that his inability to connect deeply, to love, ultimately killed him.

The last thing I said to him was “If you ever decide to get help, I’ll do anything I can. But until then, I can’t have a relationship with you.” At the memorial, I came to realize how many of us have said some version of those words to him.

I miss him. I loved him so much. It makes my heart ache. A light went out when he died, and my life feels diminished. But it’s also more stable, less fearful. He caused of a lot of emotional trauma; he inspired so many to look with fresh eyes.

I hope to find in my life that which he never did — love, peace, and a settled acceptance of my self.

Adaptive Path makes me happy. So does Google.

Tuesday, February 14th, 2006

First, read these: Google buys Measure Map.

Last week, I was a guest speaker at Stanfordâ??s Entrepreneurial Thought Leadership seminar. There, with a hundred undergrad entrepreneurs-to-be eagerly listening to my tales of success and failure, I realized something: I love Adaptive Path. Iâ??ve started four businesses in the past ten years, from venture-funded behemoths to idealistic crusades. With AP, it seems I finally got it right. Or rather, with seven founding partners and now 22 staff, itâ??s more honest to say that we did.

Itâ??s not the money (my salary certainly isn’t the highest). Itâ??s not the offices (Ideo has nicer space). Itâ??s not the people â?? well, yes, it is the people. But the people are all here for the same reason: Thereâ??s no company in the world like Adaptive Path.

Here are some of the things Iâ??ve been told You Canâ??t Do: You canâ??t start a company with seven partners. You canâ??t find good people. You canâ??t start a business during an economic nadir.

Last June, I had a wise and experienced friend take me to coffee and tell me very sincerely that Adaptive Path canâ??t make a software product. My response to him was simple â?? Iâ??m not afraid of failure. We try a lot of things. Sometimes they fail. Often they succeed. You learn a lot from failure, so we keep trying â?? carefully, with open acknowledgement of the risk â?? and that makes us happy enough and prosperous enough that we love coming to work.

I’m super proud to be part of AP. I’m sorry I’ve been out of touch with you all, but the experience of making and selling Measure Map has been intense, tiring and validating for everyone at the company. And it has strengthened the AP team like few experiences could have.

To Jeff: It’s been great being your partner. I’ll miss you.
To the MM team: Well done, you rock!
To Google: Take good care of my guys and their product.
To my detractors who would interpret this as a self-aggrandizing marketing ploy: This is my personal weblog. Don’t be so cynical.

39

Sunday, July 24th, 2005

A few months ago I turned 39. It was a great day – a whole day to myself in beautiful blue-sky san francisco. That day marked the end of a decade. Forty is usually the big transition, but for me 39 was the one.

Ten years ago I had big hair, I was married to a different man, and I’d never had a passport. I was nervous with my mother and very close to my father. I’d never been to therapy. I’d never seen the web. How things change.

The intervening years have been lots of work (both personal and professional) with lots of drama (much of it useful), and thank god for the good and bad and every bit of those years. It’s a strange feeling that very few friends have been around long enough to marvel with me at the changes (hugs to eliot). The constants have been a close relationship with my sister Jeannine, my belief that the universe is abundant, and a stubborn commitment to get better.

I’ve often heard the phrase “abundance and hope.” Hope is a useful but ultimately flaccid word. Hope externalizes the future, giving the hopeful license to passively wait for Good Things to Happen. Life is not a hand of cards to be played as dealt. Vision and stubbornness are more helpful than hope, in my experience.

Here’s what I discovered that kicked off the massive changes of the past ten years: Life can be better because I can be better. I can be better because I crave to be healthier and happier, and so I surround myself with sources of strength and courage and solace and fire. It takes courage (and not arrogance) to step up to our greatness. While others were working their Stair Masters or training for marathons, I was working out in other ways. And though I might be jiggly around the middle, I’m sure I made the right choices.

I have worked hard. I still work hard. Being an aunt, a mom, a ceo, a wife, I’m constantly channeling that sense of abundance.

Am I happy? It’s hard to say; happiness is such an indefinable thing. I’m grateful, and that’s a wonderful feeling. If I were facing the end of my life, would I feel peace? Absolutely. Though I’m sure I’ve done some harm along the way (sorry cameron), I also know that I’ve been an active force for good. And the good that I’ve put into the world has been leveraged, as the people I’ve helped or inspired have in turn helped and inspired others.

This birthday marks the end of a time.

My life is now quite settled, with a great marriage, a healthy child, a challenging job at a company I love, a home I can stay in for many years, and even a studio where I can paint. Barring any startling and unlikely developments (either good or bad), I see the coming decade as a gentle time for nurturing what I’ve got. Sometimes that’s a frightening prospect. I’ve never had a gentle life. It will be a new kind of adventure.

Big time

Thursday, August 5th, 2004

Today in the mundane course of my work I was reminded of the most painful, embarassing, traumatic time of my life. Now 10 years past, I see that time as the start of One Very Large Year. During that year (more like 18 months), I changed everything. Found everything.

I took huge, courageous leaps and learned that the net is irrelevant when you can fly.

All of the solid foundations that make my life brilliant came out that year. I’m thankful every day for my life.

Today I’m also thankful for the forces in that year that opened me up like a gigantic glowing flower: Ellen Falvey Lynch, ACA, Burning Man, Willem, Manisha, God, Art, The Cowboy Junkies, Mazzy Star, my pals from Netscape, all the sexy boys I dated (or not), the beautiful girls I made out with, Very Large Speakers, Sweet, FnF, the art museums of Madrid, The Artist’s Way, my mother’s last-minute visit, and the thousands of little miracles that happened every day that changed me forever.

A few years later I found this passage (Kafka) that seems to capture the feeling:

There is no need for you to leave the house. Stay at your table and listen. Don’t even listen, just wait. Don’t even wait, be completely quiet and alone. The world will offer itself to you to be unmasked; it can’t do otherwise; in raptures it will writhe before you.

Believing means liberating the indestructible element in oneself, or, more accurately, liberating oneself, or, more accurately, being indestructible, or, more accurately, being.

Theoretically, there is a perfect possibility of happiness: believing in the indestructible element in oneself and not striving for it.

I’m reminded again tonight that I’m whole and complete. And indestructible.

(And all because I was embarassed at work.)